Person Centered Care

Our method to care for our residents and their relatives is centred on the principle that each person is a unique individual with particular necessities, and like anyone else has their own like and dislikes.   We believe that all residents regardless of age or disability have a fundamental right to individuality and self-determination. 

With this in mind, we have adopted a Person-centred approach to care.

  • It is in our best interest and duty to support all our resident’s well-being and self-confidence by helping them gain and uphold as much independence as possible.
  • Our residents and families have developed personal resources and spirit from successfully meeting past challenges which we endeavour to build upon.
  • Our residents and their families are partners in care and it is our duty to provide them with informed choices, and to support their collective decision making in order to get the best quality care available.
  • We are advocates for our residents and serve as role models in supporting resident self-determination.
  • Our residents are individuals and it is our duty to understand both their past and present as well as understanding their future ambitions in order to plan and meet their needs.
  • It is our responsibility to provide care with compassion and to protect our residents from harm/abuse, whether physical, verbal or psychological.
  • It is our duty to support the rights and beliefs of our residents and to encourage and support residents to explore and develop their beliefs and values further.
  • Collectively we are able to achieve more, and it is in our best interest to treat families, staff, volunteers, management and representatives from outside agencies with respect and to work collaboratively for the benefit of our residents.
  • It is vital for residents to stay connected with their community and it is our responsibility to provide an environment that fully supports continued relationships with friends and family.
  • It is important for us to serve our residents and their relatives with the best possible service, this is why it’s important we rely on regular feedback to ensure we are running efficiently and professionally as possible.
  • We are always furthering our own development by learning new skills and gaining new knowledge to help provide a better service.
  • We believe that every resident is free to practice their religion of choice and attend appropriate religious services.
  • Our Care Plans are regularly reviewed by us along with the attendance and input of residents, and their next of kin.
  • It is important for us that each resident is allowed to manage their own financial affairs.
  • Each resident has access to a formal complaints procedure.
  • It is important for our residents to be placed on the electoral register, as it gives them an opportunity to make choices and vote.
  • Our vision, mission and values reflect these beliefs.

Get in touch today

If you would like a tour of Vicarage Farm Car Home, please contact us at info@astoriahealthcare.com or at 020 8577 4000. Our Fax No: 020 8572 1221 We will be more than happy to book a tour for a time that is conventient for you!